Terms & Conditions

Welcome to the Maxwell Wildlife Refuge website. By accessing or using this website, purchasing tickets, making reservations, or participating in our tours or events, you agree to the following Terms and Conditions.
Please read them carefully before using our services.

1. Acceptance of Terms

By using our website or booking any tour, program, or service, you agree to comply with these Terms and Conditions and all applicable laws. If you do not agree, please discontinue use of the site and our services.

2. General Information

Maxwell Wildlife Refuge (“we,” “our,” “us”) provides wildlife tours, educational programs, group visits, and related services. These terms govern all website use, ticket purchases, reservations, and visitor participation.
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page.

3.1 Reservations Required

Most tram tours require advance reservations.
We recommend booking at least 3 days in advance.

3.2 Pricing

Ticket prices, group rates, and event fees are subject to change.

3.3 Payment

Payments may be processed through secure third-party providers.
We do not store full credit card information.

3.4 Cancellations or Refunds

Refund or rescheduling availability may vary based on:

• Severe weather
• Staffing or safety issues
• Tour capacity
• Visitor circumstances

Refund decisions are at the discretion of Maxwell Wildlife Refuge.

3.5 Late Arrivals

Guests who arrive late may forfeit their reserved tour time.
Tours depart promptly for safety and scheduling reasons.

4. Visitor Responsibilities

By visiting the refuge, you agree to:

• Follow staff instructions at all times
• Respect wildlife and maintain safe distances
• Remain inside designated areas, trams, and walkways
• Supervise children and minors
• Use provided trash and restroom facilities
• Act responsibly for your own safety and that of others

Failure to follow rules may result in removal from refuge grounds without refund.

5. Safety & Wildlife Interaction

Maxwell Wildlife Refuge is an outdoor environment with wild animals, uneven terrain, and changing weather conditions.
Visitors assume all risks associated with:

• Wildlife encounters
• Weather conditions
• Walking or riding on uneven surfaces
• Outdoor activities

The refuge is not liable for injuries resulting from failure to follow safety instructions or posted rules.

6. Weather Policy

Tours may operate in varying weather conditions.
We may modify, delay, or cancel tours due to:

• Severe storms
• Extreme temperatures
• Dangerous road or prairie conditions
• Safety concerns for visitors, staff, or animals

Visitors will be notified using the contact information provided during booking.

7. Group Reservations

Group tour arrangements depend on guide availability, group size, and seasonal scheduling.
We may divide large groups into separate tour times for safety and capacity.
Groups are responsible for:

• Providing accurate headcount
• Supervising minors
• Paying all applicable fees
• Arriving on time

8.1 Allowed

• Photography (non-commercial)
• Educational activities
• Guided wildlife viewing

8.2 Prohibited

• Approaching or feeding wildlife
• Off-trail exploration without staff
• Drones or aerial devices
• Smoking, vaping, or open flames
• Alcohol or illegal substances
• Commercial filming without permission

Violations may result in removal from the property.

9. Website Use

All content on this website (text, images, graphics, logos, etc.) is the property of Maxwell Wildlife Refuge and may not be copied, reproduced, or distributed without written permission.
You agree not to:

• Attempt unauthorized access to the website
• Use the site for fraudulent or harmful purposes
• Interfere with site functionality or security

10. Privacy

Use of our website is also governed by our Privacy Policy, which describes how we collect, use, and protect personal information.

11. Third-Party Services

Our website may connect to third-party services such as:

• Payment processors
• Booking platforms
• Email systems

We are not responsible for the policies or practices of external services.

12. Liability Disclaimer

Maxwell Wildlife Refuge is not responsible for:

• Injuries resulting from wildlife interactions
• Loss or damage to personal property
• Cancellations due to weather or unforeseen circumstances
• Technical issues with the website or third-party booking systems

Your participation in refuge activities is at your own risk.

13. Contact Information

If you have questions regarding these Terms and Conditions, please contact us:

Maxwell Wildlife Refuge
2565 Pueblo Road
Canton, KS 67428
Phone: 620-628-4455
Email: maxwellwildliferefuge@gmail.com